Pay for tickets resolved, not seats.
Every plan includes the WHMCS plugin, all core features, and transparent per-ticket overage. No per-agent fees, no setup charges, no surprise invoices.
Essential
For small hosting providers getting started.
Overage: €0.10/ticket · alerts at 80% / 100%
- 200 AI tickets/month
- Autopilot + Copilot
- Read-only VM diagnostics
- 1 VM platform
- 500 KB knowledge base
- "Powered by DeskNexo"
- Email support
Business
For growing providers ready to automate at scale.
Overage: €0.08/ticket · alerts at 80% / 100%
- 800 AI tickets/month
- Autopilot + Copilot
- Full VM actions
- Proxmox & VirtFusion
- 2,000 KB knowledge base
- PII masking
- Analytics dashboard
- Priority support
Enterprise
For large providers needing full control and compliance.
Overage: €0.04/ticket · alerts at 80% / 100%
- 5,000 AI tickets/month
- All modes + custom config
- Self-hosted LLM option
- Custom scripting
- Full audit trail
- Webhooks (Slack, PagerDuty)
- DPA & data residency
- Dedicated onboarding
- 99.9% SLA
Beta is limited to three verified hosting companies. Apply now or [email protected]
Every plan, side by side.
Scroll the table on mobile - or open it on a real screen. Everything below the line is included in the plan, not an add-on.
Full plan comparison
✓ included · - not included| Feature | Essential | Business★ | Enterprise |
|---|---|---|---|
| AI tickets / month | 200 | 800 | 5,000 |
| Overage rate | €0.10 | €0.08 | €0.04 |
| VM platforms | 1 | Proxmox & VirtFusion | Proxmox, VirtFusion & Virtualizor |
| Knowledge base size | 500 docs | 2,000 docs | Unlimited |
| Autopilot + Copilot modes | ✓ + custom config | ||
| Full VM actions (reboot, resize, snapshot…) | |||
| Read-only diagnostics | |||
| PII masking | |||
| Self-hosted LLM (Llama 3, Mistral) | |||
| Custom scripting | |||
| Immutable audit trail | |||
| Webhooks (Slack, PagerDuty) | |||
| DPA & data residency | |||
| Analytics dashboard | |||
| BYOK (your own LLM key) | |||
| Support | Priority | Dedicated onboarding | |
| SLA | Best effort | Best effort | 99.9% |
Plan details in documentation
English operator docs — limits, billing, and feature gates.
More tickets than planned? Handled.
Growth is the point. When your queue grows, DeskNexo keeps resolving - and you keep control of what it costs.
Alerts at 80% and 100%
When you cross 80% of your monthly AI-ticket capacity, you get an email + panel notification. Same at 100%. You are never surprised.
Per-ticket, transparent
Overage is billed per extra AI-resolved ticket at your plan rate: €0.10 Essential, €0.08 Business, €0.04 Enterprise. No rounding up, no minimum blocks.
Cap it if you want
Set a hard monthly overage cap in the panel. Once reached, the agent pauses autonomous resolution and escalates everything to your team.
We're looking for three hosting providers to test DeskNexo with us.
Free trial, launch discount, 24/7 support, and a certified 24-hour problem-resolution commitment while we harden the product together.
- Test DeskNexo in production on real tickets
- Free trial + locked-in launch discount
- 24/7 support with certified 24h resolution
Billing questions, answered.
Do you train AI on our tickets?+
Yeco-PII is an automated model that must process ticket text to detect and redact personal data (names, emails, IPs, passwords, cards, tokens, and similar). Encrypted storage of original tickets is also processing. After redaction, language models, operational summaries, and (for Beta partners) improvement jobs receive redacted text only. YecoAI staff do not read ticket conversations. Beta opt-in lets us, as controller, use already-redacted DeskNexo ticket text to improve the Service — not unrelated internal chats, email, or infrastructure credentials.
Will Essential and Business plans change?+
Essential and Business are intended to stay as published for the long term. Enterprise may be adjusted if we need to; we will give prior notice as described in the Terms of Service.
What is the Beta program?+
We are selecting 3 hosting providers to test and validate DeskNexo in production. Beta partners get a free trial, a launch discount, 24/7 support, and certified 24-hour problem resolution while we harden the product together.
What do Beta clients get?+
Free trial access, a locked-in Beta discount when you convert, around-the-clock support, and a commitment that issues you report are diagnosed and resolved within 24 hours.
How is overage billed?+
If you exceed your monthly ticket limit, each extra AI-resolved ticket is billed at your plan rate (€0.10 Essential, €0.08 Business, €0.04 Enterprise). You receive alerts at 80% and 100% usage - no surprise charges.
Is the WHMCS plugin included?+
Yes. The plugin ships with every plan at no extra cost. You only pay for the AI resolution capacity - there are no per-agent seat fees.
Can I change plans later?+
Yes. You can upgrade or downgrade at any time. Upgrades are prorated; downgrades take effect at the next billing cycle. Overage is billed at the new plan rate from the moment of change.
Can I use my own LLM API key?+
Yes. All plans support BYOK. Business and Enterprise include our managed LLM. Enterprise also supports self-hosted models (Llama 3, Mistral) via an OpenAI-compatible API.
What happens if I cancel?+
You keep access until the end of the paid period. Tickets already in flight are completed, and your data is deleted from our systems within 30 days unless a DPA retention period applies.
What if I exceed my monthly ticket limit?+
Overage is billed per ticket at your plan's rate (€0.04 - 0.10). You'll get alerts at 80% and 100% usage - no surprise charges.
Does the agent work with Blesta or HostBill?+
WHMCS is supported first. Blesta and HostBill integrations are on the roadmap for Q4 2026.
Still have questions? Email [email protected]
Stop answering
the same ticket twice.
Be one of three Beta partners testing DeskNexo in production. Free trial, launch discount, 24/7 support, and certified 24-hour issue resolution - while you shape the product with us.
Limited to three verified hosting providers · WHMCS plugin included · No per-agent seat fees