Refund Policy

1. Overview

DeskNexo is a B2B subscription of YecoAI di Marco Nasi. This policy explains when a refund may be requested. It does not create a consumer right of withdrawal (the Service is not sold to consumers).

2. Eligibility

You may request a refund within 14 days of the initial purchase or subscription start if one of the following applies:

• You asked for a trial by email before purchase and the Service did not meet expectations during evaluation.
• Grave technical problems that block core functionality, reported to us and unresolved for more than 72 hours from the report.

3. Exclusions

• Subjective AI quality, hallucinations, or behaviour that is not a system outage.
• Issues in third-party systems (WHMCS, hypervisors, Stripe) not caused by DeskNexo.
• Change of mind or unused seats after the 14-day window.

4. Discretion

Approval is at YecoAI’s sole discretion. Meeting the criteria does not guarantee an automatic refund.

5. How to request

Email [email protected] with subject “Refund Request - [account]”, including order details, reasons, and evidence of any reported outage.

6. Processing

Approved refunds are processed via Stripe. Allow 5–10 business days for the bank to show the credit.